01
02
03
04
05
06
LeadGenie · HVAC and air conditioning
A month of calls in eight hours
Growth · A$499
Vol. 2026
Answer my phone · Growth plan

AI receptionist for air con and HVAC: every call answered, even on the hottest day

LeadGenie’s AI receptionist answers every call to your air con or HVAC business on the first ring. It runs your checks, books the job and flags replacement leads. Growth is A$499 a month, plus A$1,999 set-up, ex GST.

  • Answers every call at once, even on a heatwave day
  • Says it’s AI, and takes a message if they want you
  • Keep your number, or use the mobile we include
HVAC, at a glance
How leads arrive
Phone, in bursts
When
The first hot week,
the first cold snap
First answer
The honest earliest time
Never
A replacement price you haven’t approved
Hard stop
Gas smell or carbon monoxide
Plan
Growth, A$499 a month
Set-up
10 to 14 business days
1st
Ring answered, every call
24/7
Public holidays included
A$499
A month on Growth, ex GST
A$1,999
One-time set-up fee
Example

A heatwave Thursday, the eleventh call this hour.

Example business. Both techs are on roofs, and the phone won’t stop.

1:20 pm
Caller
“Our ducted is blowing warm air and it’s 39 outside. How soon can someone get here?”
1:20 pm
The receptionist
“You’ve reached Westline Air, I’m the AI assistant. Today’s fully booked, so the earliest is Thursday morning. First, is the outdoor unit running? And when did you last clean the filter?”
What's happening
1:22 pm
Caller
“The outside one’s running. The filter is… actually, it’s filthy.”
1:23 pm
The receptionist
“Hose it and let it dry. If that was it, you’ve saved the A$180 call-out. Still warm at four? Ring back. I’ll hold Thursday 8 to 10. How old is the system?”
What's happening
1:24 pm
Caller
“It came with the house, so fifteen years at least.”
What's happening
Result
No call-out today. Thursday held, just in case. And a 15-year-old ducted system on your list for March.

Example call, built from the shape of real ones. The prices are the owner’s own. How it tells callers it’s AI →

Why it works

It told them to go and clean the filter.

On the busiest day of the year, it talked a caller out of a A$180 call-out. That kept Thursday free for real breakdowns. And it put a 15-year-old system on your list for March.

What you get

What it does, and what it hands to you.

Anything that needs a tech, a quote or you comes straight to you.

What it does

The answering, all of it

First ring · Any hour · Every call

Answers every call on the first ring, even eleven in one hour.

Gives the honest earliest time, then asks the checks you chose.

Quotes your call-out fee and books an open slot in your calendar.

Texts the caller the booking, and texts back anyone who hangs up.

What it hands to you

The parts that need you

Straight away · By text · Every call

A text when the call ends: who rang, the address, the unit and the booking.

Replacement leads, with the system’s age and type.

Sizing and new-system questions, booked as a measure-up.

Anyone who asks for you: a message taken and a call-back requested.

You choose where the line sits, and you can move it. How missed call text back works →

What it will never do

Hard rules, set before it takes a call.

Air con work has real hazards. No caller can talk it out of these rules.

Hard stop

Gas smell or carbon monoxide signs

It tells them to get everyone out first, then ring 000 or the gas emergency line. Headaches or nausea with a heater on count too.

Hands-on work

Refrigerant, gas or electrical

It never talks a caller through refrigerant, gas heater or electrical work. No switchboards, no roofs.

Diagnosis

It never diagnoses

It asks only the checks you chose. Finding the fault is your tech’s job.

Your calendar

No time you don’t have

It never promises a time that isn’t free in your calendar.

Replacement prices

Only prices you’ve approved

It never quotes a replacement price you haven’t approved. Approve a range, for example A$2,600 to A$4,200 for a split, and it uses that. Then it books the measure-up.

Honesty

It never pretends to be a person

It says it’s an AI assistant in its first sentence, every call.

You set the exact wording and the emergency number during set-up. How the booking works →   How follow-ups work →

Price

AI receptionist for HVAC: A$499 a month

Air con calls come in bursts, so most HVAC businesses land on Growth. All prices are ex GST.

Answer my phone

Growth: A$499 a month

Plus A$1,999 one-time set-up. Every call answered, with your prices, checks and service area. Unlimited calls and messages, fair use applies. Australian mobile included, or keep your number. Calls A$0.03 a minute, texts billed by use.

Answer my messages

If your work arrives typed: Starter A$199

Mostly builder work by email and web form? Starter answers typed enquiries for A$199 a month, plus A$999 set-up. No phone line. Or Get Connected, A$89, puts them in one inbox.

Not sure?

Look at your last hot day

Count what the phone did on your last 38-degree day. Then book the demo. If a cheaper plan suits, we’ll say so.

Locked in for your first 12 months · Month to month, 30 days’ notice to cancel · Texts A$0.11 sent and A$0.02 received; most businesses spend A$30 to A$70 a month on calls and texts · Pro from A$799 a month, plus set-up from A$2,499 · No phone line below Growth: Get Found A$29, Get Organised A$59, Get Connected A$89, Starter A$199

AI plan pricing and conditions →   Full pricing →

What it’s worth

Example: one hot week for two vans.

No HVAC case study yet, and we won’t invent one. So every figure here is an example.

An illustrative surge week
Two vans, western Sydney, the first hot week of November
As it is now
You answer when you can
Answered every time
Growth · A$499/mo
Calls to the business
As it is now
96
Answered every time
96
Answered by you or the office
Between jobs, or at night
As it is now
41
Answered every time
41
Rang out on a roof or in a ceiling
As it is now
33 missed
Answered every time
33 answered
Rang out after hours or at the weekend
As it is now
22 missed
Answered every time
22 answered
Enquiries that got a conversation
As it is now
41
Answered every time
96
Voicemails left by the 55 who missed you
Nobody in a 34-degree house leaves one
As it is now
6
Answered every time
n/a
Of those 55, still available when you rang back
As it is now
3
Answered every time
n/a
Service jobs booked out of the 55
Illustrative conversion, not a promise
As it is now
2
Answered every time
9
Average value of a service job
Placeholder: use your own figure
As it is now
A$260
Answered every time
A$260
Replacement leads captured out of the 55
The system’s age was asked on the call
As it is now
0
Answered every time
3
Of those, quotes that convert in the shoulder season
Illustrative, and often zero
As it is now
0
Answered every time
1
Average value of a ducted replacement
Placeholder: use your own figure
As it is now
A$9,800
Answered every time
A$9,800
Recovered from that week's missed calls
As it is now
A$520
Answered every time
A$12,140
What the difference costs
As it is now
n/a
Answered every time
A$499/mo
plus calls and texts, usually A$30 to A$70 a month, and A$1,999 set-up. Prices locked in for 12 months.

A worked example, not a claim. Without the one replacement, the week recovers A$2,340, not A$12,140. Run it with your figures →

Air con and HVAC questions

What HVAC owners ask first.

It speaks in your business’s name and says it’s an AI assistant in its first sentence. You test it before it answers a customer. On a 39-degree day, callers want a straight answer, not voicemail.

No. It only books free times in your calendar, at the job lengths you set. Gas smells and sizing questions come to you. It doesn’t sync with job software such as ServiceM8 as standard.

Growth is A$499 a month plus A$1,999 set-up, ex GST. Calls are A$0.03 a minute. Texts are A$0.11 sent and A$0.02 received. Most businesses spend A$30 to A$70 a month on those. Answering services often charge A$2.45 to A$3.99 a call.

No. It’s month to month, with no lock-in and no exit fee. Give 30 days’ notice to cancel. Your price is locked in for your first 12 months. The set-up fee isn’t refundable, except where the law requires it or for a billing error.

Yes. It stays on the vans, the website and your Google listing. Calls divert to the AI after hours, when you’re busy, or all the time. Or use the Australian mobile number we include. How call forwarding works

Answer every call this summer.

Thirty minutes on a video call. Hear it handle a call for an air con business. Or time your own reply speed, free.