AI receptionist for air con and HVAC: every call answered, even on the hottest day
LeadGenie’s AI receptionist answers every call to your air con or HVAC business on the first ring. It runs your checks, books the job and flags replacement leads. Growth is A$499 a month, plus A$1,999 set-up, ex GST.
Answers every call at once, even on a heatwave day
Says it’s AI, and takes a message if they want you
Example business. Both techs are on roofs, and the phone won’t stop.
1:20 pm
Caller
“Our ducted is blowing warm air and it’s 39 outside. How soon can someone get here?”
1:20 pm
The receptionist
“You’ve reached Westline Air, I’m the AI assistant. Today’s fully booked, so the earliest is Thursday morning. First, is the outdoor unit running? And when did you last clean the filter?”
What's happening
Says it’s AI first, then gives the honest earliest time
1:22 pm
Caller
“The outside one’s running. The filter is… actually, it’s filthy.”
1:23 pm
The receptionist
“Hose it and let it dry. If that was it, you’ve saved the A$180 call-out. Still warm at four? Ring back. I’ll hold Thursday 8 to 10. How old is the system?”
What's happening
Quotes only the call-out fee the owner supplied
1:24 pm
Caller
“It came with the house, so fifteen years at least.”
What's happening
Flagged as a replacement lead, with the system’s age and type
Result
No call-out today. Thursday held, just in case. And a 15-year-old ducted system on your list for March.
On the busiest day of the year, it talked a caller out of a A$180 call-out. That kept Thursday free for real breakdowns. And it put a 15-year-old system on your list for March.
Air con work has real hazards. No caller can talk it out of these rules.
Hard stop
Gas smell or carbon monoxide signs
It tells them to get everyone out first, then ring 000 or the gas emergency line. Headaches or nausea with a heater on count too.
Hands-on work
Refrigerant, gas or electrical
It never talks a caller through refrigerant, gas heater or electrical work. No switchboards, no roofs.
Diagnosis
It never diagnoses
It asks only the checks you chose. Finding the fault is your tech’s job.
Your calendar
No time you don’t have
It never promises a time that isn’t free in your calendar.
Replacement prices
Only prices you’ve approved
It never quotes a replacement price you haven’t approved. Approve a range, for example A$2,600 to A$4,200 for a split, and it uses that. Then it books the measure-up.
Honesty
It never pretends to be a person
It says it’s an AI assistant in its first sentence, every call.
Air con calls come in bursts, so most HVAC businesses land on Growth. All prices are ex GST.
Answer my phone
Growth: A$499 a month
Plus A$1,999 one-time set-up. Every call answered, with your prices, checks and service area. Unlimited calls and messages, fair use applies. Australian mobile included, or keep your number. Calls A$0.03 a minute, texts billed by use.
Answer my messages
If your work arrives typed: Starter A$199
Mostly builder work by email and web form? Starter answers typed enquiries for A$199 a month, plus A$999 set-up. No phone line. Or Get Connected, A$89, puts them in one inbox.
Not sure?
Look at your last hot day
Count what the phone did on your last 38-degree day. Then book the demo. If a cheaper plan suits, we’ll say so.
Locked in for your first 12 months · Month to month, 30 days’ notice to cancel · Texts A$0.11 sent and A$0.02 received; most businesses spend A$30 to A$70 a month on calls and texts · Pro from A$799 a month, plus set-up from A$2,499 · No phone line below Growth: Get Found A$29, Get Organised A$59, Get Connected A$89, Starter A$199
It speaks in your business’s name and says it’s an AI assistant in its first sentence. You test it before it answers a customer. On a 39-degree day, callers want a straight answer, not voicemail.
No. It only books free times in your calendar, at the job lengths you set. Gas smells and sizing questions come to you. It doesn’t sync with job software such as ServiceM8 as standard.
Growth is A$499 a month plus A$1,999 set-up, ex GST. Calls are A$0.03 a minute. Texts are A$0.11 sent and A$0.02 received. Most businesses spend A$30 to A$70 a month on those. Answering services often charge A$2.45 to A$3.99 a call.
No. It’s month to month, with no lock-in and no exit fee. Give 30 days’ notice to cancel. Your price is locked in for your first 12 months. The set-up fee isn’t refundable, except where the law requires it or for a billing error.
Yes. It stays on the vans, the website and your Google listing. Calls divert to the AI after hours, when you’re busy, or all the time. Or use the Australian mobile number we include. How call forwarding works