LeadGenie’s automated follow-ups pick up enquiries that go quiet. The AI assistant follows up, up to three times, on web chat, Facebook, Instagram or email, written from what they said, and stops the moment they reply. Built for Australian tradies and small businesses: from A$199 a month on Starter, plus A$999 set-up, ex GST.
Scroll back through last month’s messages and count the ones that just stop. Someone asked a price, you answered and asked one thing back, then nothing. It looks like a no. It almost never is: they got interrupted, or went to check with someone.
Asking again works, but it has no deadline, so it slides to the weekend. By then they’ve booked whoever wrote back first.
Three steps, all inside the hours you set. The rules for stopping matter more than the rules for sending.
Someone asked you about a job and stopped replying before they booked or said no.
In your hours, in the channel they chose: their name, the date, the question they stopped at. Never “just checking in”.
At gaps we agree with you. After the third it stops, and the conversation stays on their record.
STOP, “unsubscribe” or “please don’t message me” is honoured straight away, in every channel.
Get Organised (A$59) reminds you instead: the CRM flags who’s gone quiet. From Starter, we write it, train it and test it with you first. What the CRM shows you → How we set it up for you →
Follow-ups that send start at Starter. Reminders start at Get Organised, and texts need Growth or Pro, which include a mobile number.
Up to three follow-ups on web chat, Facebook, Instagram or email, written from what they said. Any reply cancels the rest.
When they write back, the AI assistant answers, picks up where it left off and books the job into your calendar.
On Get Organised, the CRM shows which quotes haven’t moved in a week. On Pro, a custom workflow can chase them for you.
Confirmations and reminders by email from Get Organised, with a link to move or cancel. By text on Growth. How booking works →
On Growth, a call that doesn’t end in a booking gets a text from your included mobile. Missed call text back →
No bought lists, no blasts, no specials to last year’s customers. Cold outreach is outside every plan, and our fair use policy says so.
Example business: an end-of-lease cleaner on Starter. One question, a silence and one follow-up.
Example: the business, customer and times are invented. The assistant on Starter →
A third follow-up still reads as a business that wants the work. A sixth reads as one that won’t leave people alone. Longer sequences book the odd extra job, and cost you the customers who never come back.
Running now for Employment Star, Dealia and Advantek Australia, set up by our team in Parramatta. Every follow-up says it’s from your business’s AI assistant, and everything it sends sits on the customer’s record. A person answers weekdays, 8:30am to 5:30pm.
It follows up one enquiry, about that enquiry, only to the person who made it. Each message names your business, and STOP ends it. Specials and “it’s been a while” are marketing, and it doesn’t send them.
If every enquiry gets an answer within the hour and a follow-up from you by lunchtime, you don’t need this. If nobody contacts you yet, that’s a marketing job, and we’ll say so on the demo.
Customer data is hosted in the United States, not sold, and not shared for anyone else’s purposes. Email follow-ups carry a way to unsubscribe, and STOP is honoured in every channel. How we disclose AI → · How we handle customer data →
A follow-up goes back through the channel the customer chose.
Facebook and Instagram only let a business message someone within 24 hours of their last message, so follow-ups there happen inside the day. Nothing below Growth touches a phone line. Do you need a phone number? →
Below Starter, the CRM shows you who’s gone quiet and you make the call. Every AI plan is set up for you.
The CRM and board flag quotes that haven’t moved in a week. Nothing is sent to a customer for you.
The AI assistant answers, books and follows up anyone who goes quiet, and stops when they reply. Plus A$999 set-up. No phone line, so no texts.
Every call answered, with an Australian mobile number included. Calls and texts that don’t end in a booking can be followed up by text, and a custom workflow can chase a quiet quote. Plus A$1,999 set-up.
Everything in Growth, plus a specialist voice assistant and up to 10 custom workflows a year (no more than 3 a month), such as a quote chased or a thank-you after the job.
Prices ex GST, a month · Month to month, no lock-in, 30 days’ notice to cancel · No set-up fee on Smart Tools; A$999 on Starter, A$1,999 on Growth, from A$2,499 on Pro · Prices locked in for your first 12 months from go-live · Growth and Pro: calls A$0.03 a minute, texts A$0.11 sent and A$0.02 received, usually A$30 to A$70 a month
Example: a business taking 60 enquiries a month by chat, social and email. The only difference between the columns is what happens to the ones who go quiet.
Every figure is illustrative, not a promise. The weakest is the one in three who reply: a price that was too dear is still too dear after three polite messages. The three who asked it to stop are counted on purpose. Everything Starter does →
No. It only follows up people who contacted you, about their enquiry, at most three times. Each message names your business, and STOP works in every channel. We’re not lawyers, so check the Spam Act 2003 for your own business.
Yes. Tell us and we’ll stop it for that customer, at no extra cost. It also stops by itself when they reply, say no, send STOP or sound annoyed.
A short message written from the conversation: their name, the date they mentioned and the question they stopped at. We write the email wording with you, and you approve it before anything goes live.
On Starter and up, yes. Any reply cancels the follow-ups still waiting, and the AI assistant answers and books the job. On the Smart Tools plans, you reply yourself.
Follow-ups come with Starter: A$199 a month plus A$999 set-up, ex GST, with no call or text charges. Texts need Growth: A$499 a month plus A$1,999 set-up, with texts billed by use. Prices are locked in for your first 12 months. AI plan pricing →
No. Month to month, no exit fee, 30 days’ notice to cancel. The set-up fee isn’t refundable, except where the law requires it or for a billing error.
Not on Starter: it follows up its own conversations, not quotes you sent yourself. On Get Organised (A$59), the CRM flags quotes that haven’t moved in a week. On Pro, a custom workflow can chase them for you. Quote follow-up messages you can copy →
Thirty minutes on a video call. We’ll follow up a real enquiry for your kind of business and tell you honestly if you need it. Or copy our quote follow-up messages free →
