Your lead response time is how long a new enquiry waits for a real reply. This free lead response speed test asks eight questions about your calls, forms and messages, then estimates that time, scores it out of 100 and names the one thing to fix first. It suits any small business that takes new enquiries. No email needed.
Answer for how this week really went, not how a good week goes. Nobody is watching: your answers stay in this browser tab.
New customers, not existing ones. If it’s split, say so: it changes what we suggest at the end.
A real reply, not the automatic “we have received your enquiry” that says nothing.
Plenty of enquiries arrive when nobody is working, so this answer counts as much as the daytime one.
Speed on its own wins nothing, so this question carries as many points as the phone question.
Plenty of quotes aren’t lost to a competitor. They just go quiet.
Knowing this number is the first step to improving it, so it’s worth eight points on its own.
How the score works. 100 points across seven questions: 16 for the phone mid-job, 18 each for typed enquiries by day and at night, 12 for who replies first, 16 for what the reply says, 12 for follow-ups and 8 for knowing your enquiry count. Question 1 isn’t scored: it picks the plan that fits. Your reply time blends your two timing answers, using an example 42% of enquiries arriving after hours. It’s only as honest as your answers, so test the real thing too.
Your result shows here after question 8. The five score ranges below show where you could land.
Your result shows here after question 8.
Answer the eight questions and the one thing to fix first shows here.
Something answers at any hour, the first reply has a price and a next step, and follow-ups happen without anyone remembering. If this is you, keep your money: the third plan card below says so.
Between nine and five you’re as good as anyone. The gap is either side of it: the Saturday enquiry, the 9pm form, the call that lands while the office is shut.
Nothing is broken, which is why it lasts. Enquiries get answered in the end, by someone doing what they can between jobs, and some have booked someone else by then.
The reply usually goes out the next working day, and the customer has moved on. The first fix here isn’t software: an auto-reply with real information, and an after-hours message that says when you’ll call. Both are free, below.
Calls ring out, forms sit, and nothing happens after the first reply. If you’re still busy, you’re living on the customers who chased you. Start with the free fixes below, not with us.
Your answers stay in this browser tab. They aren’t sent or stored, and closing the tab clears them. Privacy →
Your score is your own account of the week, and it’s usually kinder than the truth. So send your business a real enquiry, the way a customer would, and time the reply. It takes five minutes and costs nothing.
Look for three things in the reply: a price or a range, a time you could come, and a way to book. Speed without those wins nothing.
Tell your team afterwards. The number is about how the business is set up, not about them.
A reply in four seconds that says “thanks, we’ll be in touch” loses to one that takes forty minutes and gives a price range, a time on Thursday and a way to book. Customers aren’t timing you. They want to know if you can help, what it costs and when you can come. So make the first reply carry a price, a time and a way to say yes. Then make it fast.
A business scoring in the forties can often reach the sixties in an afternoon, without paying anyone, including us. Do the left column first. If it’s enough, you don’t need the right one.
Test your own contact form from your phone, now. Check it arrives and how long it takes. Broken forms are more common than you’d think.
Put real information in your auto-reply: a price range, your service area, your hours and a booking link.
Set an honest after-hours reply that names when you’ll call, like “before 10am tomorrow”. Then keep to it.
Give the inbox one owner, not a team address, and a deputy for when they’re off.
Turn on voicemail-to-email so a missed call arrives as text, and divert to your mobile when you leave the yard.
Write down last month’s enquiry count. You can’t fix a number you don’t look at.
It covers the hours you can’t staff: 9pm, Saturday, mid-job. Those are the hours that decide your score.
It answers with your prices and service area, because we build it on them first. That’s the difference between a fast “thanks” and a fast answer.
It books into your calendar, so a fast reply turns into a job.
It follows up when a conversation goes quiet, whether anyone remembers or not.
Typed enquiries: Starter, A$199 a month plus A$999 set-up. Web chat, email, Facebook and Instagram, answered in up to 3 seconds. No phone number and no texts: alerts come by email.
A ringing phone: Growth, A$499 a month plus A$1,999 set-up. It answers on the first ring and texts back missed callers. An Australian mobile number is included, or keep yours and divert. Calls A$0.03 a minute, texts A$0.11 sent and A$0.02 received; most businesses spend about A$30 to A$70 a month on those (an estimate).
If you do the left column and nothing else, this page has worked. After a fortnight, count the enquiries that still arrived when nobody could answer. If that number is small, stay as you are. If it isn’t, see how missed call text back and the AI receptionist on Growth close the gap.
An example business in the middle score range: weekday enquiries answered the same day, nothing after hours, one follow-up if someone remembers. Every figure below is an example, not a promise. The row that matters most is the one after the total.
Read that as an example, not a claim. The weakest figure is the booking rate, 11 against 19: only your own records can settle it. The job value moves the total most, so halve it and the gap halves. The set-up fee isn’t in the month, and your own time returning messages isn’t counted either. The AI creates no extra demand: the same 40 people enquired in both columns. Run it on your own figures → · Compare an answering service →
Question 1 decides this, and it isn’t scored. A ringing phone and a filling inbox need different plans at different prices. If you scored above 85, the third card is yours.
An Australian mobile number is included, or keep yours and divert. It answers on the first ring, day or night, asks your questions, quotes from your price list, checks your calendar and books the job. If a caller asks for you, it takes a message and requests a call-back. Plus A$1,999 set-up. Calls A$0.03 a minute and texts A$0.11 sent and A$0.02 received, billed by use; most businesses spend about A$30 to A$70 a month on those (an estimate). Unlimited calls and messages, fair use applies.
Web chat, email, Facebook and Instagram answered in up to 3 seconds, at any hour, with your prices and service area in the reply. No phone number and no texts, so alerts and follow-ups reach you and your customers by email. Unlimited conversations, fair use applies. Plus A$999 set-up.
You already reply fast, with something useful in it, and you follow up. Keep it that way: test your own contact form now and then, and take this test again when things get busy or someone leaves.
Prices ex GST, billed monthly and locked in for your first 12 months. Get Found A$29, Get Organised A$59, Get Connected A$89 and Starter A$199 a month have no phone number and send no texts: alerts reach you by email. Growth at A$499 and Pro from A$799 include an Australian mobile number; calls are A$0.03 a minute and texts A$0.11 sent and A$0.02 received, billed by use (most businesses spend about A$30 to A$70 a month, an estimate). Smart Tools have no set-up fee. Set-up is A$999 on Starter, A$1,999 on Growth and from A$2,499 on Pro, and takes 7 to 10 business days on Starter and 10 to 14 on Growth from the onboarding call. Month to month, no lock-in, 30 days’ notice to cancel. Do you need a phone number? → · Full pricing →
No. The questions and the maths run in your browser, and your score shows on this page. Nothing is sent or stored, and closing the tab clears it.
Within minutes if you can, before the customer contacts the next business on their list. People often ask three or four businesses at once and go with the first useful answer. Speed alone isn’t enough: a reply with a price range, a time and a way to book beats an instant “we’ll be in touch”. If you can’t reply from the tools, set an honest after-hours message and keep to it. On Growth, missed call text back texts every rung-out caller in seconds.
Send your business an enquiry the way a customer would, from a number or email your team won’t know. Use your web form or Facebook page after hours, ask for a price and a time, and note when a real reply comes back. How to run it
Test your own contact form from your phone and time it. Broken forms are more common than owners expect. Then put real information in your auto-reply (a price range, your area, a booking link), set an after-hours message that says when you’ll call, and give the inbox one owner. None of it costs anything. All six free fixes
Probably not. If something already answers at any hour with a price and a time in it, and follow-ups happen without anyone remembering, you’d be paying twice. A good score often rests on one or two people, so take the test again when someone leaves or things get busy.
Starter takes 7 to 10 business days from the onboarding call, and Growth 10 to 14. We write it, train it and test it with you before it answers a real customer. Nothing needs switching off to start, and the free fixes are worth doing in the meantime. How we set it up for you
Book a free 30-minute demo and we’ll go through your score with you. Growth answers your phone on the first ring for A$499 a month plus A$1,999 set-up, ex GST.
