Type in your Google rating, how many reviews you have and the rating you want. LeadGenie’s free Google review calculator shows how many five-star reviews it takes to get there, so you know how many customers to ask. It suits any business on Google, and needs no email.
Use your rating and review count exactly as Google shows them on your listing. The answer assumes every new review is five stars, so treat it as the minimum you need.
Updates live
New five-star reviews to lift 40 reviews at 4.3 to an average of 4.8, if every new review is five stars.
Example: if about one in five customers you ask leaves a review, 100 new reviews means asking about 500 customers. At 10 jobs a week, that’s a year of asking everyone. Make it one tap for them with your free Google review link and QR code, handed over straight after the job. This guide shows customers how to leave one.
Ask every customer in the same words, not only the ones you think were happy. Google’s policy doesn’t allow asking only the customers you expect to be positive, or offering anything for a review. Get Found, A$29 a month ex GST with no set-up fee, makes asking one tap by link, QR code or email, emails you when each review lands, and drafts a reply for you to approve. From Starter, A$199 a month plus A$999 set-up, the request goes by itself when a job is marked done.
Your Google rating is the average of all your star ratings, shown to one decimal place. The more reviews you have, the less any single review moves it, which is why a business with 200 reviews needs far more five-star reviews to climb than one with 20.
It works the other way too: one low review barely dents a rating that rests on hundreds of reviews. Google says your average can take up to two weeks to update after new reviews are posted.
It depends on where you start. With 40 reviews averaging 4.3, you need 100 more five-star reviews to average 4.8, if every new review is five stars. With 100 reviews at 4.6, you also need 100 more. Use the calculator above with your own numbers.
It multiplies your target by your review count, takes away the stars you already have, and divides by five minus the target. It rounds up, so the answer is never short.
A 5.0 average needs every review to be five stars. Once you have any lower review, more five-star reviews bring you closer but never quite to 5.0, which is why 4.9 is the realistic top.
Google says your average star rating can take up to two weeks to update, and new reviews can be held for a few days while Google checks them against its policies.
No. Google’s policy doesn’t allow offering anything in exchange for a review, or asking only the customers you expect to be happy. In Australia, the ACCC treats incentivised reviews passed off as ordinary ones, and hiding genuine negative reviews, as potentially misleading. Ask every customer the same way and offer nothing.
Know your number? Ask every customer, the same way, on the day the job is done. Get Found alerts you when a review lands and drafts your reply, from A$29 a month. To see what LeadGenie can take off your hands, book a free demo.
