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LeadGenie · Plumbing
Answered before the second name is dialled
Growth · A$499
Vol. 2026
Answer my phone · Growth plan

AI receptionist for plumbers: every call answered, even the 2am burst pipe

LeadGenie’s AI receptionist for plumbers answers your phone on the first ring, day or night. It tells the caller how to stop the water, sorts the job by your rules and books it into your calendar. Built for Australian plumbers: A$499 a month on the Growth plan, plus A$1,999 set-up, ex GST.

  • Keep your number, or use the mobile we include
  • Says it’s AI, and takes a message if they want you
  • Set up for you in 10 to 14 business days
Plumbing, at a glance
How leads arrive
Phone, overwhelmingly
When
Before 8am, after 5pm,
and all weekend
First question
How to stop the water
Never
A price you didn't give it
Hard stop
Anything involving gas
Lands on
Growth · A$499
Build time
10 to 14 business days
1st
Ring it answers on
24/7
Hours it answers, holidays included
A$499
A month on Growth, ex GST
A$1,999
One-time set-up fee

Example call: a split hose after hours

6:52 on a Tuesday. Under a vanity in Northmead.

Example business. One after-hours call, start to finish.

6:52 pm
Caller
“There’s water pouring out under the bathroom sink. Can someone come now?”
What's happening
6:52 pm
The receptionist
“You’re through to Northside Plumbing. I’m the AI assistant, and I can get someone to you. First, find the small tap on the pipe under the vanity. Turn it clockwise until it stops.”
What's happening
6:55 pm
Caller
“OK, that’s stopped it. The braided hose under there has split.”
6:56 pm
The receptionist
“Good. With the water off, it can wait for the morning. Call-out is A$99 tomorrow between 7 and 9, or A$189 tonight at the after-hours rate. Which suits you?”
What's happening
Result
Booked for 7 to 9 tomorrow, with a text to the caller and the plumber. The water was off before it asked for a name.
Example call for an example business. Your rates, questions and wording are set up for you. How the AI receptionist works →
From the example

It offered the cheaper option first.

The caller would have paid the after-hours rate. It offered the morning call-out instead, because you would. Fair answers on small jobs win you the bathroom job later.
What it does

What it does, and what it hands to you.

It answers and books the routine calls. Anything that needs a plumber comes straight to you.

What it does

The routine part of every call

First ring · Any hour · Every call
Answers on the first ring: after hours, at weekends and while you’re on another call.
Tells the caller how to stop the water, in your words, before anything else.
Sorts the job by your rules: tonight, first thing or a normal slot.
Quotes your call-out fee and books a free time in your calendar.
What it hands to you

The part that needs a plumber

Immediately · By your rule · Every time
A text when the call ends: who rang, the problem, the address and the booking.
Anyone who asks for you. It takes a message and requests a call-back.
Jobs it can’t price by phone, like a hot-water changeover, booked as a look.
Calls outside your area or your work, with a polite no and a note for you.
You choose where the line sits, and you can move it later. Missed call text back → · How booking works →
Safety rules

What it will never do.

Some calls need you or an emergency line, not an assistant. These rules are fixed, and a caller can’t talk it out of them.

Hard stop

Never diagnoses a gas leak

A gas smell gets one answer: leave now and ring the gas emergency line. If anyone is at risk, ring 000 first. It never books or prices it.
Gas work

Never talks anyone through a gas fix

It won’t tell a caller how to fix, relight or adjust anything gas. That needs you there, in person.
Prices

Never makes up a price or a fault

It quotes only the fees you gave us and never guesses what’s wrong. If a job needs a look, it books one.
Times

Never promises a time it can’t see

It only offers times that are free in your calendar. If nothing’s free tonight, it says so and sends you the details straight away.
Fixed rules, not settings. You choose the wording and the emergency number it reads out. What it can get wrong, in our words →
Example

One plumber’s week of calls, as an example.

We don’t have a plumbing customer story yet, so this week uses made-up figures. Swap in your own with the calculator.

An example week
One van, suburban Sydney, mixed emergency and quoted work
As it is now
You answer when you can
Answered every time
Growth · A$499/mo
Calls to the business
As it is now
34
Answered every time
34
Answered by you, hands free
Driving, between jobs, at the desk on a Sunday
As it is now
19
Answered every time
19
Rang out mid-job
Phone in the van, arm in a wall, up a ladder
As it is now
9 missed
Answered every time
9 answered
Rang out after hours or at the weekend
As it is now
6 missed
Answered every time
6 answered
Enquiries that got a conversation
As it is now
19
Answered every time
34
Voicemails left by the 15 who missed you
Nobody standing in water leaves a message
As it is now
2
Answered every time
n/a
Of those 15, still available when you rang back
As it is now
1
Answered every time
n/a
Jobs booked out of the 15
Example conversion, not a promise
As it is now
1
Answered every time
4
Average value of a booked job
A placeholder: use your own figure
As it is now
A$310
Answered every time
A$310
Recovered from that week's missed calls
As it is now
A$310
Answered every time
A$1,240
What the difference costs
As it is now
n/a
Answered every time
A$499/mo
plus calls and texts billed by use, usually A$30 to A$70 a month, and a one-time A$1,999 set-up fee. Prices locked in for your first 12 months. 30 days’ notice to cancel.
Every figure here is an example, not a promise. If your phone rings six times a week, Growth isn’t worth it for you. Run it with your own figures →

AI receptionist for plumbers: what it costs

Plumbing work rings in. Growth answers it.

Choose by how your enquiries arrive. Plumbing mostly rings, so most plumbers need Growth.

Answer my phone

Growth: A$499 a month

Plus a one-time A$1,999 set-up fee, ex GST. Prices locked in for your first 12 months. It answers your phone day and night with your prices, rules and service area. Callers who hang up get a text back. Australian mobile number included, or keep yours and divert. Unlimited calls and messages, fair use applies. Calls A$0.03 a minute and texts billed by use, usually A$30 to A$70 a month.
Answer my messages

If your work arrives typed: Starter A$199

A$199 a month plus A$999 set-up, ex GST. For renovation and builder work that arrives by email, web form or chat. Starter answers it in seconds, with no phone line. Or Get Connected (A$89 a month) puts it all in one inbox for you.
Not sure which?

Find out before you buy

Count how many of last fortnight’s enquiries rang, then book the free demo. We’ll tell you which plan fits, even if it’s a cheaper one.
Only Growth and Pro answer a phone. The Smart Tools (Get Found A$29, Get Organised A$59 and Get Connected A$89 a month) and Starter (A$199) have no phone number. Pro starts from A$799 a month, with set-up from A$2,499. On Growth and Pro, texts are A$0.11 sent and A$0.02 received. The monthly fee starts the day your AI goes live. All prices ex GST. Month to month, no lock-in, 30 days’ notice to cancel. Do you need a phone number? → · Full pricing →
Questions

What plumbers ask before they start.

It speaks naturally, in your business’s name, and says it’s an AI assistant in its first sentence. You hear it and test it before it takes a real call. What callers mind is voicemail, and this answers on the first ring.

No. It only offers times that are free in your calendar, at the job lengths you set. It quotes only the fees you gave us. Anything it can’t price, like a hot-water changeover, gets booked as a look. Every call is recorded and written up, so you can check what was said.

Growth is A$499 a month plus a one-time A$1,999 set-up fee, ex GST. Calls are A$0.03 a minute and texts A$0.11 sent and A$0.02 received, billed by use. Most businesses spend about A$30 to A$70 a month on those. Prices are locked in for your first 12 months.

No. It’s month to month, with no lock-in contract and no exit fee. Just give 30 days’ notice to cancel. The set-up fee isn’t refundable, except where the law requires it or for a billing error.

Yes. Your number stays on the van, the website and your Google listing. You divert calls to the AI when you choose: after hours, when you’re busy, or all the time. Or use the Australian mobile number we include. How call forwarding works →

Hear it take a plumbing call.

Thirty minutes on a video call, no obligation. We run a plumbing call like yours, so you hear what your customers would get. Or work out what missed calls cost you →