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LeadGenie · Moving and removals
Answered on the first ring
Growth · A$499
Vol. 2026
Home / Industries / Moving & Removals
Answer my phone · Growth plan

AI receptionist for removalists: answer before they ring the next mover

LeadGenie’s AI receptionist for removalists answers your phone on the first ring, day or night. It asks the moving date first, gives your published rates, collects the details a quote needs and books the move or a quote visit. Built for Australian removalists: A$499 a month on the Growth plan, plus A$1,999 set-up, ex GST.

  • Keep your number, or use the mobile we include
  • Says it’s AI, and takes a message if they want you
  • Set up for you in 10 to 14 business days
Book a free demo
Hear it answer a call →
Running now for Employment Star, Dealia and Advantek Australia
Moving & removals, at a glance
How leads arrive
By phone, while they ring other movers
When
Weeknights, Saturday mornings and before month end
First question
The date,
before the price
Never
A fixed price without your rules
Hard stop
A piano, a pool table, a safe
Lands on
Growth · A$499
Build time
10 to 14 business days
1st
Ring it answers on
8
Move details it collects
A$499
A month on Growth, ex GST
A$1,999
One-time set-up fee

Example call

A two-bedroom quote, at 6:20 on a Thursday.

Example business. One evening call, start to finish.

6:20 pm
Caller
“Hi, how much to move a two-bedroom unit from Marrickville to Ryde?”
What's happening
  • Answered on the first ring while both crews are unloading
6:20 pm
The receptionist
“You’re through to Westside Removals. I’m the AI assistant. The day changes the price more than the distance, so what date are you looking at? Is it firm?”
What's happening
  • Says it’s AI, then asks the date before the price
6:21 pm
Caller
“Saturday the 28th. We could do another day. Oh, and there’s an upright piano.”
6:22 pm
The receptionist
“The 28th is our busiest day, on the weekend rate. The Tuesday before is about A$120 less. It’s A$120 an hour for two people and a truck, two-hour minimum, plus call-out. The piano I can’t price. One of the team will confirm it. Any stairs or parking issues at either end?”
What's happening
  • Gives only your rates, offers the quieter day and won’t price the piano
Result
She took the Tuesday: booked, with a text to her and to you. The piano went to your team, unpriced.
Example call for an example business. The rates are examples, not LeadGenie prices. How the AI receptionist works →
From the example

It offered the quieter day.

She asked for your busiest Saturday. It offered the Tuesday, when your trucks sit idle. The Saturday still sells to someone else. You set the rule, or switch it off.
0435 095 231
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What it does

What it does, and what it hands to you.

It handles the routine calls. Anything that needs your judgement comes to you.

What it does

The routine part of every call

First ring · Any hour · Every call
Answers on the first ring, even while both crews are on a job.
Asks the moving date first and checks it against your calendar.
Gives your published rates: hourly rate, minimum and call-out.
Collects the move details and books the move or a quote visit.
What it hands to you

The part that needs a person

Immediately · By your rule · Every time
A text when the call ends: who rang, the date and both addresses.
Pianos, pool tables and safes, flagged for your team, never priced.
Interstate, country and office moves, passed to you to quote.
Anyone who asks for you. It takes a message and requests a call-back.
You choose where the line sits. Missed call text back → · How booking works →
Safety rules

What it will never do.

These rules are fixed. A caller can’t talk it out of them.

Prices

Never quotes a price you haven’t set

It gives your published rates. If a move doesn’t fit them, it books a quote visit.
Dates

Never confirms a day that’s taken

It only offers free days in your calendar. If a day is taken, it offers the nearest free one.
Cover

Never promises cover or takes a card

It won’t say an item is insured or discuss a damage claim. It never asks for card details.
Hard stop

Never advises on dangerous goods

Gas bottles and chemicals get one answer: “We can’t move these.” No packing advice.
Fixed rules, not settings. You choose the wording. What it can get wrong, in our words →
Example

One removalist’s month of calls, as an example.

We don’t have a removals customer story yet, so these figures are made up. Use your own in the calculator.

An example month
One truck, two crew, western Sydney
As it is now
You answer when you're not on a truck
Answered every time
Growth · A$499/mo
Enquiry calls to the business
As it is now
74
Answered every time
74
Answered live, while they were on the phone
Between jobs or after work
As it is now
31
Answered every time
74
Rang out mid-job
Carrying a fridge or reversing a truck
As it is now
31 missed
Answered every time
31 answered
Rang out after hours or at the weekend
As it is now
12 missed
Answered every time
12 answered
Enquiries that got a figure in the call
As it is now
31
Answered every time
74
Voicemails left by the 43 who missed you
Nobody with four numbers open leaves a message
As it is now
4
Answered every time
n/a
Of the 43, still unbooked when you rang back
The rest went with whoever answered
As it is now
9
Answered every time
n/a
Local moves booked out of the 43
Example conversion, not a promise
As it is now
3
Answered every time
11
Average local move, ex-GST
A placeholder: use your own figure
As it is now
A$620
Answered every time
A$620
Local work recovered
As it is now
A$1,860
Answered every time
A$6,820
Bigger jobs booked out of the 43
Four-bedroom houses, packing jobs and settlements
As it is now
1
Answered every time
3
Average bigger job, ex-GST
A placeholder: use your own figure
As it is now
A$1,450
Answered every time
A$1,450
Larger work recovered
As it is now
A$1,450
Answered every time
A$4,350
Recovered from that month's missed calls
As it is now
A$3,310
Answered every time
A$11,170
What the difference costs
As it is now
n/a
Answered every time
A$499/mo
plus calls and texts billed by use, usually A$30 to A$70 a month, and a one-time A$1,999 set-up fee. Prices locked in for your first 12 months. 30 days’ notice to cancel.
Every figure here is an example, not a promise. If your phone rings six times a week, Growth isn’t worth it for you. Run it with your own figures →
Price

AI receptionist for removalists: what it costs.

Choose by how your work arrives. If your customers ring: Growth, A$499 a month. If they mostly fill in quote forms: Starter, A$199.

Answer my phone

Growth: A$499 a month

Plus a one-time A$1,999 set-up fee, ex GST. Prices locked in for your first 12 months. Answers day and night with your rates and rules. Callers who hang up get a text back. Australian mobile number included, or keep yours. Unlimited calls and messages, fair use applies. Calls A$0.03 a minute and texts billed by use, usually A$30 to A$70 a month.
Answer my messages

If they fill in quote forms: Starter A$199

A$199 a month plus A$999 set-up, ex GST. For work that arrives by quote form, email or chat, or from agents. Starter answers it in seconds, with no phone line.
Not sure which?

Count your calls and forms

Count last fortnight’s calls and quote forms, then book the free demo. We’ll tell you which plan fits, even a cheaper one.

Only Growth and Pro answer a phone. The Smart Tools (Get Found A$29, Get Organised A$59 and Get Connected A$89 a month) and Starter (A$199) have no phone number. Pro starts from A$799 a month, with set-up from A$2,499, and can take payments and deposits*. On Growth and Pro, texts are A$0.11 sent and A$0.02 received. The monthly fee starts the day your AI goes live. All prices ex GST. Month to month, no lock-in, 30 days’ notice to cancel. Do you need a phone number? → · Full pricing →

* Pro only. Payments availability depends on your plan, your payment provider and your business type. Conditions apply — we’ll confirm what’s supported for you before you sign up.

Set up and looked after by our team in Parramatta.
Running now for Employment Star, Dealia and Advantek Australia · It tells every caller it’s AI
Questions

What removalists ask before they start.

It speaks naturally, in your business’s name, and says it’s an AI assistant in its first sentence. You hear it and test it before it takes a real call. Callers mind voicemail more, and this answers on the first ring.

No. It only offers days that are free in your calendar and gives only the rates you set. A move it can’t price, like an interstate run, gets a quote visit or a call from you. Every call is recorded and written up.

Growth is A$499 a month plus a one-time A$1,999 set-up fee, ex GST. Calls are A$0.03 a minute and texts A$0.11 sent and A$0.02 received, usually A$30 to A$70 a month in total. Mostly quote forms? Starter is A$199 a month plus A$999 set-up. Prices are locked in for your first 12 months.

No. It’s month to month, with no lock-in and no exit fee. Give 30 days’ notice to cancel. The set-up fee isn’t refundable, except where the law requires it or for a billing error.

Yes. Your number stays on the truck, the website and your Google listing. Divert calls to the AI when you choose: after hours, when you’re on a job, or all the time. Or use the Australian mobile number we include. How call forwarding works →

Related industries: Real estate · Cleaning · Plumbing · Electrical · HVAC and air conditioning · Pest control. Or see the home services overview and all industries.

Hear it take a removals call.

Thirty minutes on a video call, no obligation. We run a removals call like yours, so you hear what your customers would get. Or work out what missed calls cost you →
Book a free demo
Hear it answer a call →