To divert every call on a Telstra mobile, dial **21*, the number, then *11#. To divert only unanswered calls, use **61* instead, with **67* for busy and **62* for no signal. Dial ##002# to cancel all diversions. Optus and Vodafone use the same codes without the *11 ending.
Telstra calls it call diversion; most people say call forwarding. Either way, it sends calls for your Telstra mobile on to another number: your office, a colleague, MessageBank or an AI receptionist. Below are the codes Telstra publishes for its mobiles and home phones, the Optus and Vodafone versions, and how to cancel them.
Type each code into your phone’s keypad and press call. Replace number with the Australian number you’re diverting to, such as 0400123456, or include the area code for a landline.
**21*number*11#
**61*number*11#
**67*number*11#
**62*number*11#
##21#, ##61#, ##67# or ##62#
*#21#, *#61#, *#67# or *#62#
##002#
You can also divert all calls by text: send CFU ON 0400123456 to 144, and CFU OFF to switch it off. Telstra recommends the codes to make sure the change is applied correctly. Telstra: forward calls on your mobile
Conditional diversion is what most businesses want: the phone rings as normal, and only the calls you miss go elsewhere. Set the three conditional codes, 61, 67 and 62, to the same number.
**004*101#
##004#
**61*101**20#, using 15, 20, 25 or 30 seconds. The default is 15.
Dialling **004*101# also resets the ring time to 15 seconds.
##002# and press call to cancel every diversion on the service.*#21# and *#61# to check nothing is still diverting.**004*101#.Home phone codes are different. Lift the handset, wait for the dial tone, dial the code, then hang up.
*21 number #, and #21# to turn it off
*24 number #, and #24# to turn it off
*61 number #, and #61# to turn it off
On a Telstra home phone the busy code is 24, not 67 as on mobiles. Telstra: call forwarding on your home phone
Optus and Vodafone mobiles use the same standard codes without Telstra’s *11 ending.
**21*number# on both
**61*number# on both. Set the ring time with **61*number**20# on Optus or **61*number*20# on Vodafone, in 5 second steps up to 30.
**67*number# on both
**62*number# on both
Optus: ##21# and so on. Vodafone: #21# and so on.
##002# on both
Optus voicemail is 321. Vodafone customers can dial 1211 to send missed calls to voicemail, or 1214 to cancel all diversions.
Optus charges the diverted part of the call at your plan’s rates, and prepaid diversions cost 10c a minute to Australian numbers. Vodafone says forwarding has no extra cost in Australia, but its prepaid services can only forward to voicemail. Optus: call diversions · Vodafone: call forwarding
Pointing your unanswered, busy and unreachable calls at LeadGenie means its AI receptionist picks up whatever you miss. It answers on the first ring, quotes from your rate card and books the job, and a summary of the call lands on the customer’s record. If a caller asks for a person, it takes a message and requests a call-back. We send you the exact codes for your network when we set it up.
It’s on Growth: A$499 a month plus A$1,999 set-up, ex GST. Growth includes an Australian mobile number, or you can keep yours and divert unanswered calls. Calls are A$0.03 a minute, texts A$0.11 sent and A$0.02 received.
Want calls answered when you divert? See Answer my phone → · Or text back every missed call →
Diverting missed calls to an AI receptionist replaces your voicemail diversion. Always type codes yourself, and never tap a forwarding code sent to you in a message or email, because scammers use them to take over calls.
Prefer menus to codes? Call forwarding on iPhone and Samsung. Not sure you need a phone number for the AI? Do you need a business phone number?
Any AI receptionist with a standard Australian phone number works with Telstra call diversion. LeadGenie’s AI receptionist is on the Growth plan at A$499 a month plus A$1,999 set-up, ex GST, with an Australian mobile number included, or you can keep yours. Divert unanswered calls to it with **61*number*11#, add 67 and 62 for busy and no signal, and it answers the calls you miss. Calls are A$0.03 a minute.
Telstra says call forwarding is included in all plans with unlimited calls. Prepaid plans with limited call minutes may differ, so check your plan’s critical information summary.
Dial ##002# and press call to cancel every diversion. To cancel just one, dial ##21#, ##61#, ##67# or ##62#.
Dial **004*101# to send missed, busy and unreachable calls to MessageBank. To change how long it rings first, dial **61*101**20#, using 15, 20, 25 or 30 seconds.
The *11 tells the network the diversion is for voice calls. It’s the format Telstra publishes. Optus and Vodafone document the shorter version without it.
Calls answered by AI on Growth: A$499 a month plus A$1,999 set-up, ex GST. A thirty-minute demo shows it working on an enquiry like yours. Work out what your missed calls cost.