Quick answers about setting up LeadGenie, your plan and billing, what your AI assistant does, phone numbers, Google reviews and your data. Can’t find it? Ring 0435 095 231 on weekdays from 8:30am to 5:30pm, or send us a message and a person replies within one business day.
Ring us on weekdays. Existing customers with something urgent should call rather than email.
Before you sign up, and in the first week.
Smart Tools are built in 3 to 8 business days, depending on the tool. AI plans start with an onboarding call, then we write, test and switch on your assistant with you.
Your services, prices or price ranges, service area, hours, and the questions customers ask most. We turn that into your assistant’s answers and you check them before it goes live.
Use the order page, or book a free demo if you’d like to see it first.
Prices, contracts and invoices.
Yes. All prices are in AUD and exclude GST, which is added on the invoice.
No. Every plan is month to month, with 30 days’ notice to cancel.
Prices are locked in for your first 12 months. The details are on the AI plan pricing page.
The AI-plan set-up fee isn’t refundable, except where the law requires it or for a billing error. See our terms.
On Growth and Pro, calls and texts are billed by use. See call and text rates.
What it does, and what it won’t do.
Yes. It says so, and it never pretends to be a person. See our AI disclosure.
On Growth it takes a message and books a call-back, then sends you the details straight away.
Only the prices and ranges you approve. It never makes up a figure.
Keeping your number, or forwarding calls to us.
Yes, on Growth and Pro. You can also forward calls from your existing number.
Follow our guides: call forwarding on iPhone and Samsung and Telstra call forwarding codes.
Asking for reviews and replying to them.
See Google reviews. Our free tools help too: the Google review link and QR code maker and the review calculator.
Where your customers’ details are kept.
Customer data is hosted in the United States. Our privacy policy and security page explain who can access it and how.
A person will sort it out with you.
Weekdays from 8:30am to 5:30pm, Parramatta time.
A person replies within one business day.
Best if you want to attach a screenshot.
