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LeadGenie · Auto repairs and mechanics
Answered with the hoist up
Growth · A$499
Vol. 2026
Home / Industries / Automotive / Auto Repairs & Mechanics
Answer my phone · Growth plan

AI receptionist for mechanics: workshop calls answered while the hoist is up

LeadGenie’s AI receptionist for mechanics answers your workshop phone on the first ring, day or night. It quotes your service prices and books the car in by job type. Failing brakes or smoke? It tells the caller to stop driving. For Australian workshops: A$499 a month on the Growth plan, plus A$1,999 set-up, ex GST.

  • Keep your number, or use the mobile we include
  • Says it’s AI, and takes a message if they want you
  • Set up for you in 10 to 14 business days
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Hear it answer a call →
Running now for Employment Star, Dealia and Advantek Australia
Auto repairs, at a glance
How leads arrive
Phone, between drop-off and pick-up
When
Before eight, at lunch,
and just after you close
First question
A service, or is it doing
something it shouldn't?
Never
Guesses the fault,
or the cost of the fix
Hard stop
Smoke, fire, a crash, failing brakes or steering, or a fuel smell
Lands on
Growth · A$499
Build time
10 to 14 business days
1st
Ring it answers on
24/7
Hours it answers, holidays included
A$499
A month on Growth, ex GST
A$1,999
One-time set-up fee
Example call

Example call: a clicking noise at lunch

Example business. One lunchtime call, start to finish.

12:20 pm
Caller
“Hi, my Corolla’s due for its 60,000 service, and it’s started clicking when I turn. How much to fix that?”
What's happening
  • Answered on the first ring, while both hoists are up
12:20 pm
The receptionist
“You’re through to Redgum Lane Motors. I’m the AI assistant. First, the clicking: does the steering feel heavy or loose? Any warning lights on?”
What's happening
  • Says it’s AI, then checks your don’t-drive list first
12:21 pm
Caller
“No lights, and the steering feels fine. Can you give me a rough idea of the cost?”
12:22 pm
The receptionist
“I can’t price a noise over the phone, and I won’t guess. I can book an inspection with your service. The 60,000 km log-book service is A$429. Thursday at 7:30, or Friday at 8?”
What's happening
  • Won’t guess a repair price, even when asked. It books an inspection
Result
Booked for Thursday at 7:30, with a text to the caller and the workshop. It priced the service and never guessed the fix.
Example business and example prices, not LeadGenie prices. Your prices, questions and wording are set up for you. How the AI receptionist works →
From the example

It priced the service. Never the fix.

She asked for a rough price on a noise. A guess loses that call either way. Too high, and she rings the next workshop. Too low, and she comes back angry. It booked an inspection, plus the service she needed anyway.
0435 095 231
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Book a free demo →

What it does

What it does, and what it hands to you.

It answers and books the routine calls. Anything that needs a mechanic comes straight to you.

What it does

The routine part of every call

First ring · Any hour · Every call
Answers on the first ring: before eight, at lunch, after close and while you’re under a car.
Checks your don’t-drive list first, before it books, prices or reassures anyone.
Quotes your service prices by car and kilometres, from the list you gave us.
Books the car in by job type, into a free time in your calendar.
What it hands to you

The part that needs a mechanic

Immediately · By your rule · Every time
A text when the call ends: who rang, the car, the problem and the booking.
“Is my car ready?” calls. It can’t see your job cards, so it takes the name, rego and number.
Extra work on a car in the workshop. It takes the message, and you call the customer.
Anyone who asks for you, or has a complaint. It takes a message and requests a call-back.
You choose where the line sits, and you can move it later. Missed call text back → · How booking works →
Safety rules

What it will never do.

Some calls need you or 000, not an assistant. These rules are fixed. A caller can’t talk it out of them.

Hard stop

Smoke, fire, a crash, failing brakes or steering, or a fuel smell

Stop driving the car. If anyone is at risk, ring 000 first. Then it gives your tow contact and alerts you.
Faults

Never diagnoses a fault

It never guesses what’s wrong, or says a car is safe to drive. That needs someone who has seen the car.
Prices

Never quotes a repair you haven’t approved

It quotes only the prices you gave us. A repair it can’t price gets booked as an inspection.
Times

Never promises a time it can’t see

It only offers times that are free in your calendar. If nothing’s free, it says so.
Extra work

Never authorises extra work

It never says yes to extra work on a customer’s car. You call them.
Rego and warranty

Never says a car will pass

It books the inspection, but never says whether a car will pass, or what a warranty covers.
Fixed rules, not settings. You choose the wording and the tow contact it gives. What it can get wrong, in our words →
Example

A workshop’s month, as an example.

We don’t have a workshop customer story yet, so this month uses made-up figures. Swap in your own with the calculator.

An example month
An owner-mechanic, one apprentice, two hoists, no front-counter staff
As it is now
You answer when you're not under a car
Answered every time
Growth · A$499/mo
New-work calls to the workshop
Not counting "is my car ready?"
As it is now
110
Answered every time
110
Rang out with the hoist up
Under a car, on a road test, at the counter with keys
As it is now
41 missed
Answered every time
41 answered
Rang out after close
Weeknights and Saturday afternoon
As it is now
17 missed
Answered every time
17 answered
Answered while they were still ringing round
As it is now
52
Answered every time
110
Voicemails left by the 58 who missed you
People ringing three workshops don't wait for the beep
As it is now
9
Answered every time
n/a
Of the 58, still wanting you when you rang back
The rest booked with whoever answered: the figure this page is about
As it is now
16
Answered every time
n/a
Services booked, from the 32 service calls among the 58
Example conversion, not a promise
As it is now
6
Answered every time
15
Average service, ex GST
Your own figure, log-book and general services together
As it is now
A$380
Answered every time
A$380
Service work recovered
As it is now
A$2,280
Answered every time
A$5,700
Diagnoses booked, from the 26 fault calls among the 58
At your fixed diagnostic fee, A$150
As it is now
3
Answered every time
10
Repairs that followed
Six in ten diagnoses turning into the repair: the weakest figure here
As it is now
2
Answered every time
6
Average repair, ex GST
Your own figure
As it is now
A$720
Answered every time
A$720
Fault work recovered
Diagnostic fees plus the repairs that followed
As it is now
A$1,890
Answered every time
A$5,820
Faults on cars under warranty, sent to the dealer
By your rule. Worth nothing here on purpose
As it is now
0
Answered every time
3 · A$0
New customers on next year's service list
Recurring work, deliberately not counted in the total
As it is now
6
Answered every time
15
Recovered from that month's missed calls
As it is now
A$4,170
Answered every time
A$11,520
What the difference costs
As it is now
n/a
Answered every time
A$499/mo
plus calls and texts billed by use, usually A$30 to A$70 a month, and a one-time A$1,999 set-up fee. Prices locked in for your first 12 months. 30 days’ notice to cancel.
Every figure here is an example, not a promise. The weakest is six repairs from ten diagnoses. If only three go ahead, the answered column is A$9,360. If you already ring back within half an hour, Growth is worth less to you. Run it with your own figures →
Price

AI receptionist for mechanics: what it costs.

If your customers ring: Growth, A$499 a month. If they book online or message: Starter, A$199. If you answer yourself: Smart Tools from A$29.

If your customers ring

Growth: A$499 a month

Plus a one-time A$1,999 set-up fee, ex GST. Prices locked in for your first 12 months. It answers your phone day and night with your prices, rules and calendar. Callers who hang up get a text back. Australian mobile number included, or keep yours and divert. Unlimited calls and messages, fair use applies. Calls A$0.03 a minute and texts billed by use, usually A$30 to A$70 a month.
If they book online or message

Starter: A$199 a month

Plus A$999 set-up, ex GST. For fleet and lease work that arrives by email, web form or chat. Starter answers web chat, Facebook, Instagram and email in seconds. No phone line. Unlimited conversations, fair use applies.
If you answer yourself

Smart Tools: from A$29 a month

No set-up fee. Get Found A$29, Get Organised A$59 or Get Connected A$89 a month, ex GST. Get Connected puts every enquiry in one inbox for you. No phone number. Smart Tools →
Only Growth and Pro answer a phone. Pro starts from A$799 a month, with set-up from A$2,499. On Growth and Pro, texts are A$0.11 sent and A$0.02 received. The monthly fee starts the day your AI goes live. All prices ex GST. Month to month, no lock-in, 30 days’ notice to cancel. Not sure which fits? Count last month’s rings. Do you need a phone number? → · Full pricing →
Set up and looked after by our team in Parramatta.
Running now for Employment Star, Dealia and Advantek Australia · It tells every caller it’s AI
Questions

What mechanics ask before they start.

It speaks naturally, in your workshop’s name, and says it’s an AI assistant in its first sentence. You hear it and test it before it takes a real call. What callers mind is ringing out, and this answers on the first ring.

No. It only offers times that are free in your calendar, at the job lengths you set. It quotes only your prices, and books anything it can’t price as an inspection. It can’t see your job cards, so “is my car ready?” calls come to you as a message.

Growth is A$499 a month plus a one-time A$1,999 set-up fee, ex GST. Calls are A$0.03 a minute and texts A$0.11 sent and A$0.02 received, billed by use. Most businesses spend about A$30 to A$70 a month on those. Prices are locked in for your first 12 months.

No. It’s month to month, with no lock-in contract and no exit fee. Just give 30 days’ notice to cancel. The set-up fee isn’t refundable, except where the law requires it or for a billing error.

Yes. Your number stays on the sign, the website and your Google listing. You divert calls to the AI when you choose: when both hoists are up, after close, or all the time. Or use the Australian mobile number we include. How call forwarding works →

Other automotive trades: Tyre centres · Auto parts, body shops and auto recyclers. Or see the automotive overview, AI for tradies and all industries.

Hear it take a workshop call.

Thirty minutes on a video call, no obligation. We run a workshop call like yours, so you hear what your customers would get.
Book a free demo
Hear it answer a call →