LeadGenie answers your calls, texts, web chat, Facebook, Instagram and email, books the job into your diary and follows up customers who go quiet. Built for Australian tradies and small businesses, and set up for you by our team in Parramatta. Messages answered from A$199 a month, calls from A$499, or Smart Tools only from A$29, ex GST.
Each one is set up for you with your prices and your diary, and each plan includes the tools in the one below it. AI plans have a one-time set-up fee. All prices ex GST.
Your AI receptionist answers calls and texts on the first ring, day or night. It quotes your prices, books the job and texts you the details. Keep your number, or use the mobile we include.
AI answers your web chat, Facebook, Instagram and email in up to 3 seconds, works out what they need and books it in. No phone line on Starter.
Reviews, your Google profile, a customer list, bookings and one inbox, with no AI answering for you. A$29, A$59 or A$89 a month, with no set-up fee.
Everything in Growth, plus a specialist voice assistant, a warm transfer between your receptionist and the specialist, custom workflows built for you, and payments and deposits*.
* Pro only. Payments availability depends on your plan, your payment provider and your business type. Conditions apply — we’ll confirm what’s supported for you before you sign up.
A human receptionist costs an Australian small business about A$6,000 a month all in, works 38 hours a week and takes annual leave. See the full comparison →
Every enquiry, customer and review in one place, with no AI answering for you. Three levels, no set-up fee, and each includes the one below it. Each tool is included from the plan marked on it.
Your hours, details and photos kept current, with your reviews brought in.
Quiet enquiries on chat, socials and email followed up, and it stops when they reply.
We write it, train it on your prices and test it with you first. It goes live in 3 to 14 business days, by plan. After that, every enquiry runs like this.
Calls on the first ring on Growth. Web chat, Facebook, Instagram and email in up to 3 seconds. It says it’s an AI assistant.
It asks your questions, quotes from your price list and books the job into a free time in your calendar.
You get the details straight away. Customers who go quiet get a friendly follow-up, and it stops when they reply.
Nothing goes live until you’ve tried it yourself and signed it off. How we set it up for you →
Our team in Parramatta writes it, trains it on your prices and tests it with you before any customer hears it. You don’t configure anything.
You keep your phone number, your website and your calendar. We connect LeadGenie to them for you and test each connection before it goes live.
On Growth, keep your number and divert the calls you choose: after hours, after four rings, or all of them. Or use the Australian mobile we include.
Web chat and the reviews widget go on with one line of code. WordPress, Wix, Squarespace or Shopify: we add it for you, in your colours.
Google or Outlook. Your busy times block bookings, and every job it books shows up where you’d look. Travel time between jobs is set up for you.
Connected for you during set-up, on the plans that include them. You sign in to each account once, yourself, and we never ask for a password.
Job software such as ServiceM8 or Tradify isn’t synced as standard. On Pro, we can build it for you as a custom workflow. Some connections depend on your plan with that provider. If you rely on something that isn’t listed, ask on the demo call and you’ll get a straight yes or no. Everything it connects to →
All three answer typed enquiries with AI web chat, set up and looked after by our team in Parramatta. It always says it’s an AI assistant. Customer data is hosted in the United States, not sold, and not shared for anyone else’s purposes. Read their stories → · Privacy
AI web chat on its own site. Visitors with one specific question now ask it, instead of reading and leaving.
AI web chat answers typed questions from shoppers on its own site.
AI web chat answers typed enquiries on its own site, so a visitor’s question gets a reply.
Each plan keeps everything in the one below it. Under each price is only what that plan adds, so you can see what you’re paying the difference for.
Web chat, email, Facebook and Instagram in one inbox, with lead alerts and the social planner.
Answer my messages: AI on chat, socials and email.
Answer my phone: every call picked up, any hour.
All prices a month, ex GST, locked in for your first 12 months. Month to month, with 30 days’ notice to cancel. Set-up is A$999 on Starter and A$1,999 on Growth, one-time, and Smart Tools have none. Pro is from A$799 a month plus set-up from A$2,499. Unlimited conversations, calls and messages, fair use applies. Full pricing →
Nobody’s front office is free. It’s usually a message service, five or six subscriptions nobody checks, and your evenings. Here’s that priced against Growth.
Smart Tools, messages and calls answered, on one bill
Indicative entry-level prices for popular standalone tools and a typical message service, for illustration. Your own tools will differ, and you may not pay for all of them today. Ex GST on both sides. The LeadGenie column is Growth: calls and texts are billed by use on top, and most businesses spend about A$30 to A$70 a month on those (an estimate). Starter (A$199) has no phone line or texting, and Smart Tools have no AI answering for you. The left column also doesn’t price the enquiries that go unanswered overnight. Against hiring a receptionist →
Most jobs you lose go in the gap between the enquiry and the answer. Not to price or reviews, but to whoever picked up while your phone was in the ute.
Indicative figures, and the bars aren’t to scale. Your own numbers are the ones that matter. Test how fast you reply →
No. Start with Smart Tools from A$29 a month, with no AI answering for you. Add AI on your messages with Starter at A$199 a month, or on your phone as well with Growth at A$499. Each plan includes the tools in the one below it, and you can move up when it pays for itself.
Yes, on Growth. Your number stays on the van and the website, and we divert the calls you choose: after hours, after four rings, or all of them. Or use the Australian mobile number we include. Starter has no phone line. How call forwarding works →
Google and Outlook calendars, Gmail and Outlook email, your Google Business Profile, Facebook and Instagram messages and most website builders are connected for you. Job software such as ServiceM8 or Tradify isn’t synced as standard. On Pro, we can build it as a custom workflow. What it connects to →
It says so, takes the details and passes them to you, rather than guessing. It never makes up a price it hasn’t been given. Anyone who asks for you gets a message taken and a call-back requested, with what they’ve said so far attached.
No lock-in. It’s month to month, with 30 days’ notice to cancel and no exit fee, and prices are locked in for your first 12 months. The set-up fee isn’t refundable, except where the law requires it or for a billing error. If you leave, your customer data is yours and we export it for you.
Smart Tools are A$29, A$59 or A$89 a month, with no set-up fee. Starter is A$199 a month plus A$999 set-up. Growth is A$499 a month plus A$1,999 set-up, with calls (A$0.03 a minute) and texts (A$0.11 sent, A$0.02 received) billed by use: most businesses spend about A$30 to A$70 a month on those, an estimate. Pro is from A$799 a month plus set-up from A$2,499. All ex GST, fair use applies.
A free 30-minute video call. We’ll run an enquiry through your own business, then tell you which plan to start on, even when it’s the A$29 one.
