LeadGenie’s unified inbox puts every Facebook, Instagram, email and web chat message in one list on your phone, with one conversation per customer, so your team replies from one place. Built for Australian small businesses and tradies: Get Connected, A$89 a month ex GST, with no set-up fee.
She messages your Instagram at 9pm on Tuesday. On Wednesday she emails the same question, because nobody answered. You’re on a job, your offsider thinks you’ve got it, and each app holds half the story. By Friday you find both messages. She booked someone else on Wednesday.
Nobody ignored her. Her messages were just in the wrong places.
Three steps, and we connect every channel for you.
On your web chat, Facebook, Instagram or email. They use whichever app they already had open.
Newest first, tagged with where it came from, and joined to that customer’s conversation. One alert goes to your phone.
It goes back the way it came. An Instagram message stays an Instagram message, sent from your business account.
Everything below comes with Get Connected. No texts or calls on this plan: those arrive in the inbox on Growth and Pro, which include a number.
We add it to your website in your colours. Chats land in the same list. How web chat works
Give each conversation to one person. Notes stay on it for your team, never the customer.
No per-user or per-channel fee, so adding the new starter isn’t a pricing decision.
Hours, service area, call-out fee: your common answers, written once in your words.
Every conversation sits on the customer’s record, beside the quote and the job. Customer and job list
Review links, an alert when a Google review lands, and your rating on your website. Reviews
Example business: a two-truck removals company in Marrickville. The customer starts on Instagram and finishes by email. In the inbox it’s one conversation the whole way.
LeadGenie is running now for Employment Star, Dealia and Advantek Australia, set up by our team in Parramatta. A person answers weekdays, 8:30am to 5:30pm.
Facebook and Instagram connect through their own official business tools. You approve each connection from your own account, never share a password, and can switch it off yourself at any time.
Customer data is hosted in the United States, not sold, and not shared for anyone else’s purposes. How your data is held →
A$89 a month, ex GST, with no set-up fee. We connect every channel and add the chat box for you, usually in 5 to 8 business days. It includes everything in Get Organised (customer and job list, A$59 on its own) and Get Found (reviews, A$29 on its own).
Prices ex GST · Locked in for your first 12 months · Month to month, no lock-in, 30 days’ notice to cancel
Example: an ordinary week of messages for a small trade business, counted in your time.
The inbox puts every message in front of you within seconds. A person on your team still types the reply. Want the messages answered for you? Starter (Answer my messages), A$199 a month.
Not for messages. Facebook and Instagram messages arrive in the inbox, and your reply goes back from your business page. Business pages and accounts connect; personal profiles don’t.
Yes. Everyone who needs a login gets one, with no per-user fee. Give each conversation to one person so nothing is answered twice, and leave notes your team can see and customers can’t.
No. It puts every message in front of you within seconds, and a person on your team types the reply. Overnight messages wait in the list for the morning. If you want AI to reply for you, that’s a different plan: AI answering.
A$89 a month, ex GST. No set-up fee, no per-user fee and nothing billed by use. That includes Get Organised and Get Found. Smart Tools pricing
No. Month to month, no lock-in and no exit fee, with 30 days’ notice to cancel. If you leave, we export your contacts and conversation history for you.
Yes. The same list is in an app on your phone, so you can reply from the truck, the roof or the driveway. You get one alert for each new message, not five apps competing for your attention.
One place where every customer message lands: web chat, Facebook, Instagram and email. Messages from the same customer sit in one conversation, so anyone on your team can see the history and reply. LeadGenie sets it up for you on Get Connected.
Thirty minutes on a video call. We show you the inbox with your kind of enquiries and tell you which plan fits, including when it’s the cheaper one. Guide: click to text or web chat? →
