LeadGenie is enquiry software for beauty clinics and med spas. It answers Instagram, Facebook, web chat and email in seconds, after close too, in your approved wording. It books consultations and never gives medical advice. A$199 a month on Starter, plus A$999 set-up, ex GST.
Example business. Sunday, 9:40pm, on Instagram.
Client: “I’ve got pigmentation on my cheeks. What would you recommend?”
AI assistant: “Hi, I’m Larkspur Skin Clinic’s AI assistant. Which treatment suits you is for our practitioner to say, in a consultation. I have Tuesday at 10am or Thursday at 5:30pm. Would either suit?”
Client: “Thursday. Will it get rid of it completely?”
AI assistant: “I can’t promise results. Your practitioner will talk you through what’s realistic. You’re booked for Thursday at 5:30pm. Which email should I send the confirmation to?”
Booked at 9:43pm. No advice, no promises, no treatment named. How the chat assistant works →
Whether a treatment suits someone is for your practitioner. LeadGenie’s job is to answer first and book that consultation.
It books the routine enquiries. Anything clinical comes to you.
What it does
What it hands to you
These rules are fixed. A client can’t talk it out of them.
Why. Prescription-only medicines can’t be advertised to the public in Australia. The TGA says that can include generic terms for them, and booking lists or prices for those treatments. If you provide regulated health services, Ahpra’s advertising rules apply too. The National Law bans testimonials in that advertising, so it never writes reviews or testimonials. Check your own obligations. Sources: TGA guidance on advertising health services, its FAQs, Ahpra cosmetic procedure advertising guidelines and Ahpra on testimonials, checked 09/10/2026.
Privacy. Health information is sensitive information under the Privacy Act, and at a health service the OAIC treats appointment details as health information too. So it books, and never takes histories. Customer data is hosted in the United States, not sold, and not shared for anyone else’s purposes. Source: OAIC guide to health privacy, checked 09/10/2026. Data and security → · How we use AI →
If clients message (Instagram, Facebook, web chat): Starter, A$199 a month. If they ring: Growth, A$499. If you answer yourself: Smart Tools from A$29.
Starter: A$199 a month, plus a one-time A$999 set-up fee, ex GST. Prices locked in for your first 12 months. No phone line. Unlimited conversations, fair use applies. How Starter works →
Growth: A$499 a month, plus A$1,999 set-up. It answers your phone on the first ring and texts back missed calls. Keep your number, or use the mobile we include. Calls and texts are billed by use, usually A$30 to A$70 a month. How Growth works →
Smart Tools: from A$29 a month, no set-up fee. Online booking starts in Get Organised, A$59 a month. All prices ex GST. Month to month, no lock-in, 30 days’ notice to cancel. Full pricing →
Set up and looked after by our team in Parramatta. It tells every client it’s AI. Running now for Employment Star, Dealia and Advantek Australia. Customer stories → · LeadGenie vs Podium → · All industries →
No. It writes naturally, in your clinic’s name, and says it’s an AI assistant first. You test its replies before it answers a client.
No. It won’t discuss suitability, dosages, side effects or contraindications, and it never promises results. It offers a consultation with your practitioner instead.
No. It only offers times your calendar shows as free, at the lengths you set. Every conversation is saved for you to check.
Starter is A$199 a month plus a one-time A$999 set-up fee, ex GST. If clients ring, Growth is A$499 a month plus A$1,999 set-up, and its calls and texts usually add A$30 to A$70 a month. Prices are locked in for your first 12 months.
No. It’s month to month, with no lock-in contract and no exit fee. Give 30 days’ notice to cancel. The set-up fee isn’t refundable, except where the law requires it or for a billing error.
Thirty minutes on a video call, no obligation. We run a clinic enquiry like yours and tell you honestly whether it fits.
